Customer Care

Contact us

Our team is here to answer any questions you may have about our products and your orders. We are easy to reach by email or you can call us anytime Monday through Friday from 8am to 5pm PST.

Email us at customer-care@sterlingessentials.com

Call us toll-free at 1 (844) 235-7599

Shipping policy

We offer free ground shipping on all orders in the domestic US! We ship on the same day you place an order Monday through Friday. Orders received over the weekend will ship on Monday. Our free ground shipping is via USPS and should arrive between 5 to 7 days. Expedited shipping is also available.

USPS Ground: FREE

UPS 2nd Day: $9.95

UPS Next Day: $39.95

Return policy

At Sterling Essentials we offer a 100% satisfaction guarantee return policy. If you are not fully satisfied with our product, please return it within 30 days for a full refund or exchange. Please note that expedited shipping fees are not refundable. Items that have been worn and or damaged will not be credited.

To initiate your return please send us an email at returns@sterlingessentials.com and tell us the reason for your return. We'll email you a shipping label and issue you a credit upon receipt of your return. It’s that easy.

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